Privacy Policy

Last updated: 29 May 2026

Ecovibrant ("we", "us", "our") respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

Gate 1, Unit A19/161 Arthur St, Homebush West NSW 2140, Australia
Email: contactuse@ecovibrant.world
Phone: +61 2 9745 1668

What we collect

• Identity and contact details (name, email, phone if provided, messages).
• Enrolment and attendance information for program participants.
• Payment-related records processed by our secure payment provider (we do not store full card numbers on this website).
• Technical data: IP address, browser type, device information, and cookie preferences.
• Marketing preferences where you opt in under the Spam Act 2003 (Cth).

Why we collect information

We collect personal information that is reasonably necessary to respond to enquiries, deliver programs, manage accounts, improve our website, meet legal obligations, and — with consent — send relevant updates about our services.

How we collect information

Directly from you via forms, email, phone, and in-studio sign-in; automatically through cookies and server logs; and from payment processors acting on our behalf.

Disclosure

We may disclose information to hosting providers, email services, payment processors, and professional advisers under confidentiality obligations. We do not sell personal information. Overseas disclosure occurs only where APP 8 requirements are met (reasonable steps, notice, and safeguards).

Notifiable Data Breaches

If a data breach is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988, including assessment, notification to affected individuals, and reporting to the OAIC where required.

Security

We use TLS encryption, access controls, staff training, and periodic review of suppliers. No online system is completely secure; please use strong passwords on your accounts where applicable.

Retention

• General enquiries: up to 24 months.
• Enrolment and financial records: up to 7 years for tax and contractual compliance.
• Server logs: up to 90 days.
• Cookie preferences: until cleared in your browser.

Your rights

You may request access to, or correction of, personal information we hold about you. Contact us using the details above. We will respond within a reasonable period (usually 30 days). If we refuse access, we will explain why and how you may complain.

Complaints to the OAIC

If you believe we have interfered with your privacy, contact us first via our Complaints Policy. You may also lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Marketing communications

Commercial electronic messages include clear sender identification and a functional unsubscribe facility. You may opt out at any time.

Children

Our services target adults. We do not knowingly collect information from children under 15 without parental or guardian consent.

European visitors

Where the GDPR also applies, you may have additional rights including erasure and data portability. Contact us to exercise those rights.

Changes

We may update this policy and will revise the date above. Material changes will be noted on the website.